One of the easiest ways to confirm your e-learning is actually teaching the learner something is to confirm it with a well-written final quiz. What does that mean exactly? Here’s a quick list of things to do and things to avoid when writing effective quiz questions.
1. Don’t ask overly simple questions. There has to be some challenge. If the answer to the question you’re asking them is too obvious, perhaps they don’t need to learn it at all, or more likely, it just needs to be rewritten with better, more-convincing erroneous answer options. Otherwise, they’ll forget it.
2. Make sure your wrong answers aren’t actually right ones. Under certain circumstances, a good bluff answer might actually be right for the situation. You could try rephrasing the question to drill down further, so that your wrong answers are really wrong (the question part might be too broad in other words).
3. Don’t make the questions too hard. Know your audience. Have they been at the job for 20 years or are they new hires? What’s the technical level of the learner? You don’t want to make the question too hard for the level of learner you’re addressing.
4. Add a little humor once in a while. In a multiple choice question, this could mean throwing in a wrong answer that’s a bit silly. As long as a couple of the wrong options sound realistic, you can include some humor without making it too easy.
5. Tell a story. Put in a little bit of narrative, to make it more memorable. Characters and story can paint a memorable picture that the learner can call upon when they need the information in a real life situation. It doesn’t have to be a novel, just provide enough narrative to present the question in context.
6. If it’s part of an interaction, try delaying the final answer. For example: put your learner into a scenario and give them options of what to do where none of the options lead directly to the final correct answer. Instead, have all options lead the learner to ask more questions and gather more information. Then you can present them again with two or three new options to choose from. Based on the additional information they just learned, they will now know enough to be able to choose the correct final answer. This causes learners to think more deeply about the situation, teaching them what questions they should ask before they draw any conclusions.
7. Provide useful feedback when they get it wrong (and right). Provide clues if they get it wrong and give them a second change to answer the question. I usually do this on questions that appear before the final quiz, so learners can test their knowledge.